Operations Manager
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Job Description
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Manage day-to-day operations of a team of team managers and Associates including logistics, resource/equipment planning, staffing, quality control, and reporting
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Oversee the hiring & training of new team members and support their development
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Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
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Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
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Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
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Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
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Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
Employment Type
Full Time
