Operations Lead
Posted on :
06-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2436117
- Build up and manage new digital business line operations and collections
- Provide requirements for building entity's operations and design all operations processes
- Draft, develop, revise and implement operational policies, procedures, and protocols applicable to the back office of the entity
- Maintain overall day to day control of the back office and general affairs operations
- Own the value chain of mid and back-office processes for the entity
- Clear operations requiring manual intervention – e.g. customer acceptance after verification against AML and KYC rules or transaction processing
- Follow up on operations being processed by other departments (e.g. compliance, credit) to ensure customer requests are addressed
- Drive continuous improvement, process innovation and automation initiatives in Operations to drive quality, productivity, and efficiency
- Support the entity's team in building the entity by providing input on customer journey redesigns and their implications on the mid- and back-office supporting operations
- Redesign core operations and document process specifications to be in line with the front-end
Employment Type
Full Time
Department / Functional Area
Key Skills
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