Operations Area Manager
Posted on :
08-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2440115
- Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff
- Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support
- Ensuring that shipments are processed and entered accurately into our system
- Audit on the couriers daily performance and check their appearance.
- Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet
- Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team
- Archive the proof of the deliveries for the returned orders for a month.
- Following up and assure the resolving of all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis
- Create tickets with the raised problems and complaints from the customers assigned to client support team
- Responsible for hub compliance and documentation
Employment Type
Full Time
Department / Functional Area
Key Skills
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