Offsite Advisor
Posted on :
03-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2430284
- Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner
- Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues
- The supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis
- First point of contact and responsible for maintaining relationships with customer, end users and accounts team
- Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving
- Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing
- For Offsite Lite model only – responsible for multiple customers via a shared amount of accountability, typically 2x customers at 0.5 FTE workload each = 1.00 FTE
- Provide end user assistance for users porting and migrating onto the Vodafone Network
- Provide end users with first line information on benefits of the Vodafone Network
- Provide enhanced service and service levels for VIP users
- Support with training of all cover advisors to ensure we maintain a seamless level of service
- Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site
Employment Type
Full Time
Department / Functional Area
Key Skills
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