Night Shift Customer Support Representative - ChineseMandarin - Lisbon

Position: Chinese/MandarinCustomer Support Representative

Location: Lisbon Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Process sales executives pricing requests via inbound calls related to parcels
• Actively provide discounts or any other feature related pricing
• Follow all rules regulations and processes according to pricing guidelines
• Verify information in order to comply with the processes required
• Address and resolve first level sales escalation
• Followup with the sales executives the nonsolved cases
• Provide a professional and quality service to external customers by using strong verbal and written communication skills
• Create a genuine and customer friendly experience throughout calls and effective telephone techniques
• Provide assistance in a helpful accurate and timely manner while complying and staying abreast of policies best practices and standard operating procedures while maintaining a high level of integrity

REQUIREMENTS:

• Native or proficient level of Chinese/Mandarin language both verbal and written
• Fluent in English (at least B2 level)
• Computer literate with sound knowledge of Microsoft Office package
  
• Excellent communication skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently while being team player at the same time

OFFER:

• Portuguese employment contract
• If you are working on a Portuguese public holiday you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Four weeks training that prepares you optimally to conduct the job tasks remunerated 50%
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern from Monday to Friday 1 AM to 10 AM
• Guidance and tools to reach your full potential
• Temporary renewable working contract
  
• Portuguese classes