Night shift Customer Support Representative ChineseMandarin

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Mandarinspeaking Customer Support Representative for their Lisbon office.

Position: Customer Support Representative

Location: Lisbon Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Process sales executives pricingrequests via inbound calls related to parcels
• Actively provide discounts or any otherfeature related pricing
• Follow all rules regulations and processes according to pricing guidelines
• Verify information in order to comply with the processes required
• Address and resolve first level sales escalation
• Followup with the sales executives the nonsolved cases
• Provide a professional and quality service to external customers by using strong verbal and writtencommunication skills
• Create a genuine and customer friendly experience throughout calls and effective telephonetechniques
• Provide assistance in a helpful accurate and timely manner while complying and staying abreast ofpolicies best practices and standard operating procedures while maintaining a high level of integrity

REQUIREMENTS:

• Native or proficient level of Chinese/Mandarin language both verbal and written
• Fluent in English (at least B2 level)
• Computer literate with sound knowledge of Microsoft Office package
  
• Excellent communication skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently while being team player at the same time

OFFER:

• Portuguese employment contract
• If you are workingon a Portuguese public holiday you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Four weeks training that prepares you optimally to conduct the job tasks remunerated 50%
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern from Monday to Friday 1 AM to 10 AM
• Guidance and tools to reach your full potential
• Temporary renewable working contract
  Initial employment contract with a duration of 12 months
  Subsequent extension of one more contract for 12 months
  Permanent contract after 2 years
  Private health insurance after contract signature (additional to standard insurance)
• Free Portuguese classes water sport activities soft trekking and much more