Night Auditor

• Post all daily room charges to guest ledger and ensure that all are correct
• Assist front office personnel in check in and check out during the night shift
• Ensure that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system
• Ensure that all checkout bills are done efficiently, correctly and timely
• Ensure all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe
• Prepare and balance revenue journal and issue the Daily Revenue Report in Excel
• Settle all credit cards and balances
• Summarize all officer checks to be signed by the Director/ Manager of Finance
• Summarize all adjustments or rebates to be signed by the Dir./ Manager of Finance and the General Manager
• Check all supporting documentation
• Prepare register guest report/high balance and take necessary action to ensure appropriate credit limits are given to customers
• Reconcile guest ledger on a daily basis to the Front Office totals
• Prepare and circulate a list of complimentary rooms
  

Self-Management

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards
• Comply with Time and Attendance Policies
• Actively participate in training and development programs and maximise opportunities for self-development
  

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a ‘service’ attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
  

Health, Safety and Security

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Familiarise yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager