Moderator

Job Description

• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
• Manage the banned user process, and track and remove previously banned users
• Maintain the Moderation Guidelines and ensure they are up to date
• Service Community Admin accounts, processing emails and complaints, escalating when necessary
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
• Produce reports on relevant moderation statistics, issues and outcomes
• Regularly feedback insights gained from community moderation into the Social Media team
• Monitor all industry and company information and news to anticipate potential issues

Job Requirements

• Experience with social media moderating at least 1 year
• Had already worked on data processing or moderation projects
• Excellent Arabic and English writing skills.
• Availability to work Full time
• Very good Communication skills.
• Good writing skills.
• Mandatory
• Previous experience in all social media channels.
• knowledge in managing social media channels and content marketing.
• Bachelor's degree.
• +1 year of experience in moderation field.