Medical Approval - Customer Success Specialist

Job Description

• Own and manage customer relationships and ensure delivery of great service to clients.
• Promote the retention and loyalty of end users.
• Explain the contract benefits to the customers.
• Respond promptly to the customer inquiries.
• Assure that every customer is satisfied and handle all the complaints and inquiries.
• Manage the process between the customers and insurance companies.
• Review the medical claims and approvals.
• Debating in the rejected cases either from the medical aspect or insurance aspect.

Job Requirements

• Bachelor’s degree preferred Medical Background (pharmacist is a must).
• 2-3 Years experience in Same Field.
• Preious experience in a well-known pharmacy chains.
• Very good written and spoken English.
• Presentation skills.
• Flexiable in working hours.
• Insurance background.
• Free from the governmental assignment.
• Experience in pharmacies and dispensing insurance claims.
• Customer service oriented.
• Proactive mindset.
• Communication and Negotiation skills.
• Follow up skills.
• Team player.
• Organized.
• Self-Motivated.
• Goal Oriented.