Manager of Customer Customer Service Manager
Posted on :
14-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2742724
1. Synthesize feedback across the various customer channels and provide weekly
updates to functional and category heads
2. Oversee the Personal shopper program
3. Design and manage the Membership program and associated members within the
program
4. Monitor all customer queries response time closure and escalations
5. Tabulate the reviews post purchase
6. Implement winback programs
Experienced in navigating ambiguity and change with an entrepreneurial mindset.
Track record of customercentric decisionmaking.
More than two customermanagement roles previously such as voice of customer
experience design customer care customer intelligence customer loyalty
Preference for candidates who have worked in both online and offline space.
candidates preferred from Ecommerce/ Apparel/Retail Industry
Having good experience in customer support
voice of customer,customer feedback analysis,apparel industry knowledge,query monitoring,experience design,customer-centric decision-making,entrepreneurial mindset,customer care,customer loyalty,ecommerce,customer service,customer intelligence,operational activities,program management,feedback synthesis,ecommerce industry knowledge,intelligence,retail industry knowledge,win-back programs implementation,customer service management,membership management,online and offline experience,customer,customer support experience,ambiguity navigation,apparel
Employment Type
Full Time
Key Skills
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