Manager - Home Owner....
Manager - Home Owner Relations
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-02-2024
Job Description
Req ID : 2513110
About Isprava:
Isprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts:
Design construction furnishing and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability.
Hospitality Services Refurbishment and Rental Management for luxury holiday homes curated from an exclusive list of homeowners.
A testament to Isprava s offering is our distinctive client list comprising prominent business and sports personalities and reputed professionals from across the globe like Kris Gopalakrishnan (CoFounder Infosys) Sunil Gavaskar (Legendary Cricketer) and Farah Khan (Bollywood Filmmaker and Writer) amongst others.
Isprava also boasts a diverse group of marquee investors including some of the world s largest family offices like the Godrej Piramal and Burman (Dabur) family office alongside other reputed global professionals. Headquartered in Mumbai our projects are currently spread across Goa the Nilgiris Alibaug and various other locations.
Isprava is positioned for significant growth in the next few years and is perfect for entrepreneurial individuals who enjoy a flat flexible and fastpaced workplace.
For more information about us login to
Lohono Stays:
Lohono Stays by Isprava has been created to craft contemporary luxury vacations for discerning travelers which offers highend luxury homestays across holiday destinations in India and SouthEast Asia. Lohono is Asias leader in luxury villa stays ranking in the top five in the region. For more information about go thru
Designation: Manager Home Owner Relations
Location: Goa and Mumbai
Key Responsibilities:
Serve as first point of contact for all checkin/home owners
Collates a centralized database of all the queries/complaints/concerns received from home owners/rental guests and ensures they are attended to by internal team
Seek process and assist in executing rental home owners /rentals guests requests and queries with the help of concerned department
Attend and record queries regarding services processes and redirect them to the respective manager/team member
Responsible to follow up coordinate and find conclusions to all the relevant issues and concerns raised by home owners/rental guests
Actively coordinates with internal teams to ensure timely attention to guest services
Escalate unattended matters to Guest relations manager and seek augmented support wherever necessary
Maintain trackers reports for client interaction glitches attended and resolved open or closed issues list of escalations created and issues resolved
Collects feedback and ensure query/concern resolution
Key Requirements:
- Bachelors ( Hotel Management/ Travel and Tourism)
- 710 years of prior experience in customer service/ guest relations
Key Skills:
Good communication skills
Good interpersonal skills
Active problemsolving skills
Customer Focus
Ability to handle pressure
Wellpresented polite and tactful
Good organizational skills
Must be flexible with working nights weekends and holidays.
Proven excellence in customer service.
active problem-solving skills,customer focus,good organizational skills,ability to handle pressure,cooperative & good communication skills with excellent verbal and written english,well-presented, polite and tactful,good communication skills,good interpersonal skills,proven excellence in customer service.,must be flexible with working nights, weekends, and holidays.
Employment Type
Full Time
Company Industry
Key Skills
- Crisis Management
- Pain Management
- Developmental Disabilities Experience
- Employee Evaluation
- Direct Support
- Management Experience
- Remodeling
- Case Management
- Home Care
- Nursing
- Supervising Experience
- Social Work
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