Manager - Global Infrastructure Operations

KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:

• 812 years of professional experience in IT Infrastructure Operations & Production Support environment.
• Should be able to mentor team of SME Engineers working on different IT domains responsible for delivering IT Infrastructure services.
• Should have experience in leading technical transitions/projects solutioning data center consolidations large scale enterprise systems integration IT Strategy and Management IT Transformations Cloud Architecture and migrations.
• Working with Service Delivery and Engineering teams to provide support as needed to clarify service expectations including providing diagrams verbal explanation and written documentation.
• Should be able to communicate & present solutions to respective stakeholders & senior leadership.
• Managing host environment inclusive of web servers VMWare HyperV Horizon VDI Citrix Virtual Desktop Infrastructure database servers etc. to ensure apt tuning plus capacity
• Experience in managing Active Directory DNS DFS DHCP & Microsoft 365.
• Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks.
• Strong administration & troubleshooting skills on SSO Okta Microsoft MFA.
• Experience in patching & updating windows OS environment using SCCM & WSUS servers.
• Strong understanding of Datacenter architecture Virtualization Storage Network links LAN/WAN routers switches & interfaces.
• Should have understanding of BCP & DR solutions.

Knowledge & focused on automation of services using tools like chef puppet ansible.

Management of monitoring tools like SolarWinds Nagios Datadog to monitor IT Infrastructure & services.

Do resource planning as per scope of work

Administration knowledge on Cloud models like Azure & AWS.

Strong understanding in ITIL Processes i.e. Incident/Problem/Change/Event Management

Work with management stakeholders for OPEX & CAPEX budgeting of financial years.

Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of IT Operations.

Advanced proficiency with MS Office Tools Service Now Reporting

Good communication & interpersonal skills.

Skill Set Tools: Windows OSActive Directory VMWare VDI SCCM OKTA MFAM365 SolarWinds Nagios Databases Linux OS RHEL/Ubuntu/Debian VMWare & HyperV Budgeting Mentoring.

Good knowledge of Microsoft Office Tools Good communication skills Presentation skills

Good knowledge of all the ITSM processes at Organization level

Awareness of the role IT plays in enabling the business objectives to be met & Customer service skills.

The ability to use understand and interpret the best practice policies and procedures to ensure adherence

• Effective facilitation and influencing skills.
• Strong stakeholder management skills.
• Conflict resolution and negotiation skills.
• Good listening and communications skills.
• Strong business acumen.
• Project management and planning skills.
• Analytical mindset and critical thinking.
• Able to cope with pressure.
• Good problemsolving skills.
• Team player & able to collaborate with others.