Manager - Business Design Customer Experience - Consulting - Egypt - EY

As a Business Transformation professional youll provide clients with a strong analytical framework to design and activate their destination strategies transform and drive sustainable growth. Joining one of our highperforming globally integrated teams youll work closely with our clients marketing sales and experience functions helping to ensure they interact effectively with their customer base.

Through our structured learning and development program youll develop the skills knowledge and experience to help grow our clients businesses. And with a network that stretches across the world youll gain unparalleled insight and experience from different geographies and sectors. So whenever you join however long you stay the exceptional EY experience lasts a lifetime.

The opportunity

We are looking for Business Design Consultants (Manager) to join our leading Business Design Consulting team. Our consultants are leaders in and passionate about helping our clients design and deliver new Experiences. They are smart switched on and bring a strategic creative and analytical mindset. Above all they want to make a real difference to our clients business and their customers.

Our Business Design Consultants lead our project teams day to day and work closely with our clients to lead inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presenting and have experience in leading client workshops design and cocreation sessions. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.

Our Business Design Consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from strategy through to execution with humans at centre technology at speed and innovation at scale. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of build a better working world.

Your key responsibilities

• Lead complex customerled transformation programmes comprising a mix of EY and clients resources with overall accountability delivering the expected outcomes to quality time and budget
• Ability to build a highly collaborative high performing team environment
• Coach and mentor team members
• Ability to identify and address client needs and lead client discussions and meetings and workshops
• Lead in the design and implementation of customercentric solutions that provide measurable impact to clients
• Design experiences in Real Estate Tourism and Hospitality industries identify pain points delights and transformative capabilities.
• Contribute to the development of the Business Design practice i.e. support industry events thought leadership and development of new tools and methods

Skills and attributes for success

• Strong analytical and problemsolving skills
• Strong drive to excel professionally and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated innovative resourceful analytical and able to work under pressure
• Foster an efficient innovative and teamoriented work environment

• Demonstrate a strong customercentric mindset creative thinking and attention to detail

To qualify for the role you must have

• A bachelors or masters degree with 10 years of working experience in a client facing and problemsolving capacity. Preferably with experience in a business consulting role in a leading consultancy firm designing or delivering customer transformation programmes in the market.
• Experience in transforming commercial and customerled functions i but not limited to Customer research and Insights.
  • Humancentered Experience Design and Measurement
  • Sales and Marketing
  • Customer Service and Engagement
  • Recognized digital platforms and enabling technologies i.e. CMS CRM

Ideally you will also have

• Destination management experience
• Knowledge in Agile methodologies
• Certification Customer Experience Design Thinking UI/UX

What we look for

Highly motivated individuals with excellent problemsolving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA) as needed guided by our FWA Policy.

Plus we offer:

• Support coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that is right for you

About EY

As a global leader in assurance tax strategy & transaction and consulting services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.

Join us in building a better working world.

Apply now!