Mall Operations Manager

Job Description

• Develops a structured business plan for the mall covering all key components of mall operation
• Develops and maintains a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
• Develops and implements approved procedures and systems across all mall functions to ensure smooth co-ordination/co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
• Follows up on the money collection owed from tenants and implementation of contractual terms
• Resolves complaints and demands of tenants and work to remove the causes of the
• Complaint and respond to their requests within the legal and contractual obligations
• Follow legal procedures with respect to mall operations and tenant interactions
• Develops and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines
• Take steps to improve customer services inside the mall
• Performs other tasks as assigned.

Job Requirements

• MBA in Management is preferred.
• 5+ years of experience in mall management.
• Strong business acumen and good technical knowledge of Commercial Facilities
• Good Knowledge of managing leasing contracts and negotiation, exposure to tender management.