Lead, Digital Account Manager (Agency)
Posted on :
20-10-2022
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-10-2022
Job Description
Req ID : 1639471
- Work as a point of contact for any matters specific to accounts
- Manage clients campaigns and proactively build and maintain strong, long-lasting customer relationships to ensure client satisfaction/retention
- Communicate and create monthly reports and QBR decks to clients regarding the strategy and ongoing success of campaigns
- Manage the performance of accounts,ensuring we are on track to deliver, and identifying any issues
- Manage the day to day running of accounts, including managing activity, performance, and task allocation
- Develop and maintain close and productive client relationships as well as identifying new business opportunities for existing clients
- Regularly interact with clients on Campaigns activity and ongoing performance through telephone calls, email communications, or face-to-face meetings
- Work with clients to set KPIs for campaigns and ensuring performance is monitored closely against client goals and contractual requirements
- Create monthly reports,QBR decks, and ad-hoc performance analysis and ensure they are shared and communicated well to the client
- Lead client meetings including client calls, monthly meetings, and QBRs
- Act as a point of contact for all the assigned accounts as well as escalating any performance issues to the Team Lead and/or Management
- Respond to client inquiries in a timely and professional manner
- Maintain an in-depth understanding of the financial status of accounts always
- Communicate any campaigns or client updates to all those working on the account
- Build relationships with clients and becoming rooted in their business so we grow with them
- Prepare and create performance analysis reports and making recommendations for corrective modifications with a view to ongoing optimization as well as compiling and analysing data to find trends and best practices to identify opportunities for the campaigns
- Educate and keep clients in the loop on our strategies and tactics
- Keep your finger on the pulse to identify opportunities within digital marketing for the benefit of both company and our clients
- Hit KPIs and objectives related to your accounts and other area
- Perform other job-related duties as assigned
- Support team and all company members by sharing knowledge that can increase skills or job performance on a daily basis
- Take action to support all new members with ongoing training on skills, organisation s processes and tools
- Actively create training materials where there may be gaps and work with management to increase team upskilling
- Actively share ideas and innovations publicly that could be implemented to increase team efficiency and productivity
- Support and promote company-level goals and objectives
- Maintain confidentiality of company processes
Requirements
- Minimum of 5 years experience in client servicing and leading teams
- Marketing agency background or startups would be an added advantage
- Excellent communication skills (oral and written)
- Proven track record in retaining and upselling client to bigger deals
- Excellent analytical skills in dealing with data and reports
Benefits
- Attractive incentives/commission for client retention and upselling
- Young, fun and dynamic team culture
- Fast-paced and high growth potential
Employment Type
Full Time
Key Skills
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