Laundry Supervisor

The Program Manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. They are responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.

Responsibilities:

- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.

- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.

- Ensures successful new product introduction:

- Executes to NPI standard process

- Understands and monitors S&OP

- Establishes and monitors KPIs related to E&O, PPV and inventory turns

- Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.

- Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.

- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)

- Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;

- Accountable for driving objectives related to continuous improvements

- Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.

- Works with SCA to ensure resolution of excess and obsolete inventory issues.

- Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.

- Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity

- Ensures customer demand (PO and Forecast) is managed and well understood by CFT members

- Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)

- Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment

- Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer

- Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.

- Actively uses, applies and promotes problem solving tools (root cause, 8D, 5 Why's, 6Ms, etc.) in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.

- Possess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers acceptance and commitment. Effectively explores alternatives to reach mutually beneficial agreements that gain customers acceptance and commitment.

Qualifications:

4-year degree in engineering discipline or business

Understanding of and ability to use continuous improvement tools.

Solid financial understanding, risk analysis ability, relationship building and project management.

Available for travel up to 25% of the time, including day, overnight and internationally, as required

8+ years of program management experience, 5+ years in a leadership role

Experience with more complex and larger customer accounts

Remote Work :

No