L2 Desktop Support Engineer

Position Responsibilities and Functions

Provide first/second level contact and problem resolution for customer issues.

Provide timely communication on issue status and resolution.

Maintain ticket updates for all reported incidents.

Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.

Should have basic knowledge of Mac operating system to support Apple pc users.

Install upgrade support and troubleshoot for printers computer hardware.

Performs general preventative maintenance tasks on computers laptops printers.

Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.

Requirements

• CANDIDATE MUST BE ABLE TO SPEAK IN ENGLISH.
  
• CANDIDATE MUST HAVE PRIOR EXPERIENCE AS A LEVEL 2 DESKTOP ENGINEER
  

Windows 710 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.

Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.

Proven analytical troubleshooting and problem solving skills.

Proven ability to multitask effectively determine priorities and meet SLA s.

Excellent communication relationshipbuilding and internal customer service skills.

Adaptable and flexible in a fastchanging industry and work environment.