Java Software Engineer
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Job Description
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers
Key responsibilities:
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
Identify and understand customer needs in order to provide a consistently high quality service
Effectively promote the client s products and enhance customer experience and loyalty
Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
Ensure action is taken to increase customer retention, loyalty and build a credible reputation
Operate customer related information systems to the required standard maintaining accurate and secure records
Understand and adhere to the company and department standards, policies and procedures
Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
Customer service
Pro-active problem solving and decision-making skills
Goal orientated
High stress tolerance
Team work
Adapt to change quickly, in a fast-paced environment
Experience, knowledge, skills and attributes required:
Minimum 12 months experience in customer service role (Contact center)
Requirements
Minimum 3 years sales experience (telesales environment)
Experience in an inbound/outbound call centre environment
Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive
Excellent communication (verbal and written) - Good command of the English language
Motor industry experience will be an
GENERAL RESPONSIBILITIES Responsible for maintaining the F&B stock for day to day Receives supplies as per Checks received suplies with respect to weight, size, specifications, expiry date Issue stock as per PRF and on FIFO Maintain monthly physical stock of consumable and F&B Responsible for entering all consumable issuing forms (PRF s, GRN) in ERP Responsible for receiving the F&B deliveries in accordance of the HACCP standard & SOPs relating to Assist warehouse team for kitchen transfers as Assist warehouse team for day to day physical operations
Employment Type
Full Time
Department / Functional Area
Software Development / Application Development (IT Software)
