IT Support Specialis....
IT Support Specialist
Posted on :
13-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2527513
Join the Capitol Bridge team in Columbia, South Carolina, as our next IT Support Specialist, where your expertise will make a difference! We're looking for a tech-savvy professional eager to apply their skills in supporting our dynamic team. In this role, you'll ensure the seamless operation and security of our IT infrastructure, optimize hardware and software performance, and guide us through essential upgrades. We want to hear from you if you're passionate about technology and ready to contribute to our success.
This schedule is as follows: Monday-Friday, 8 am-5 pm EST
Compensation for this role: $20-$24 per hour, commensurate with experience
Compensation for this role: $20-$24 per hour, commensurate with experience
Benefits:
• Medical, Dental, and Vision benefits available.
• 401(k) available with company match
• Eleven Paid holidays
• Paid Time Off
Essential Duties and Responsibilities:
• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.
Additional Responsibilities Include:
• Experience working in a Windows environment (primarily Windows 10)
• Ability to break/fix experiences with desktops and peripherals
• Experience with Office 365 and understanding the user accounts, permissions
• Experience with active directory (can create new user accounts and manage permissions)
• Experience with Outlook and other Microsoft Suite products
• Basic knowledge of SharePoint (Ability to manage user permissions and other basic support)
• Basic understanding of networking concepts (not looking for an expert) VLANS, DCHP, DNS
• Ability to work independently for long periods
• Ability to prioritize work as needed
• Ability to handle multiple tasks and issues
• Ability to be onsite Monday-Friday (8am-5pm EST)
Minimum Requirements:
• Associate degree in an IT field and/or 2-3 years of experience as an IT support specialist or similar.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software is preferred.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.
• Medical, Dental, and Vision benefits available.
• 401(k) available with company match
• Eleven Paid holidays
• Paid Time Off
Essential Duties and Responsibilities:
• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.
Additional Responsibilities Include:
• Experience working in a Windows environment (primarily Windows 10)
• Ability to break/fix experiences with desktops and peripherals
• Experience with Office 365 and understanding the user accounts, permissions
• Experience with active directory (can create new user accounts and manage permissions)
• Experience with Outlook and other Microsoft Suite products
• Basic knowledge of SharePoint (Ability to manage user permissions and other basic support)
• Basic understanding of networking concepts (not looking for an expert) VLANS, DCHP, DNS
• Ability to work independently for long periods
• Ability to prioritize work as needed
• Ability to handle multiple tasks and issues
• Ability to be onsite Monday-Friday (8am-5pm EST)
Minimum Requirements:
• Associate degree in an IT field and/or 2-3 years of experience as an IT support specialist or similar.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software is preferred.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.
About Capitol Bridge
Founded in 2012, Capitol Bridge is based in Arlington, Virginia, and is an SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing, and eligibility reviews.
Screenings Required
You will receive requests for background checks and/or drug screens regarding this employment opportunity.
You will receive requests for background checks and/or drug screens regarding this employment opportunity.
Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
EEO Statement
Capitol Bridge. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Texting Notice
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.
Employment Type
Full Time
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