IT Support Engineer
Posted on :
11-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2310187
- Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs.
- Have a deep understanding of dubizzle Egypt IT applications and core infrastructure.
- Provide Support for all IT related matters
- Provide IT induction to new employees.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support
- Assign Appropriate access to users using dubizzle Egypt Tools and Services
- Track computer system issues through to resolution, within agreed time limits
- Talk users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Use ITSM software, email and chat applications to give users quick answers to simple IT issues
Employment Type
Full Time
Department / Functional Area
Key Skills
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