IT SOC Frontline Sr Supervisor
Posted on :
24-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2658382
- E2E service monitoring
- IT SRs handling
- First support in global issues
- Participate in migration projects
- Improve service availability
- First point of contact for customer queries and faults, responsible for managing technical inquiries and complains through ticketing system as well as emails to diagnose customer faults to resolution, whilst also maintaining accurate records within the CRM system.
- Fixing, troubleshooting and resolving issues to agreed service level agreements (SLA's)
- Developing and maintaining excellent stakeholders management and becoming a trusted source of advice
- Being on-site with customers when required
- Provide exceptional Service support to the business
- Provide solution(s)/work around(s) to incidents and problems
Employment Type
Full Time
Department / Functional Area
Key Skills
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