IT Service Desk Engineer
Posted on :
01-02-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1892703
Responsibilities:
• Ensure all targets and service level agreements are fulfilled
• Collect and aggregate data for internal and external reporting
• Run governance meetings
• Listen carefully to customers and collect all required information on reported incident.
• Handle Service Desk mailbox, ITRF, and any future written communication tool.
• Log all IT incidents reported to Service Desk, qualify and try to resolve them over the phone remotely
• Forward & track trouble tickets to other IT support teams when required and in a reasonable time.
• Inform the users about status of their incidents when requested
Employment Type
Full Time
Department / Functional Area
Key Skills
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