IT Operations Executive
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Job Description

Req ID : 1984323
Technology Operations Executive
Agency Marketing Machine (AAM) provides a comprehensive marketing program exclusively available to insurance companies. We are a Miami-based marketing agency, currently employing 15 full-time and 4 part-time professionals, of which 10 are in-house, and in the process of expanding. We've been in business since 2013 and have serviced over 600 clients since then. Operating under an open-door policy, we work to collectively enforce a healthy, inclusive culture rooted in the following core values:

Initiative, Creativity, Excellence, Collaboration, Ownership, No BCD (blame-complain-defend), Efficiency = ICE CONE.

We are looking for an experienced and professional IT Operations Executive to continue our superior client experience.

  • $125-150k base salary depending upon experience
  • Competitive bonus plan opportunity
  • Health insurance with employer contribution
  • Optional dental and vision
  • 3 weeks vacation plus holidays
  • 6 additional personal days
  • Great culture
Roles and Responsibilities
  • Manage outsourced coders to deliver on product
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service
  • 10-15 years of operational experience in a SAAS or Software company
  • Experience with managing remote development teams
  • Previous coding experience is a plus along with Amazon web services
  • Collaborate with a team to deliver on client needs.
  • Experience with the EOS management system is a plus
  • Prior experience in a startup environment and comfortable with fast paced environments
  • A self manager .. we don’t look to micro manage
  • SaaS product development and roll out experience is a plus
  • Mentor, collaborate and help your teammates grow
  • Love a great work life balance

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