IT network Security engineer

-Follow all relevant IT operations and infrastructure policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

-Implement the day-to-day activities related to own jobs to ensure continuity of work

-Contribute to the development and modification of the network/systems/infrastructure and its various components to ensure effectiveness and reliability

-Maintain backup systems in order to provide disaster recovery services for IT users

Maintain billing and other applications and databases implementing enhancements as required

-Collect data, perform analysis and suggest improvements on usage, disruptions and problems to solved

-Answer calls within guidelines, information, advice or instructions

-Receive and respond to calls from users in a courteous and helpful manner to ensure understanding and support availability

-Provide guidance and solution for routine problems or queries to ensure problem resolution with specified time scales

-Provide monitoring of the systems to ensure smooth operations

-Set up equipment to given parameters so it can operate to the required outputs and tolerances

-Operate the equipment to produce the required results in line with given work schedules

-Identify and equipment malfunctions, make adjustments if possible or inform supervisor promptly

-Adherence to policies and procedures

-User feedback on response from help desk repairs can be affected