IT Helpdesk Analyst
IT Helpdesk Analyst
Posted on :
19-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-04-2024
Job Description
Req ID : 2737046
Job Title: IT Helpdesk Analyst
Department: IT Helpdesk (UK)
Reports to: Service Delivery Manager
Qualification: BCA MCA BSc Computer Science B.Tech Computer Science
Experience: 3 Years relevant experience in IT Helpdesk or Technical Troubleshooting
environment (Must have managed international Users preferably UK)
Location: Bangalore
Shift: UK Shift (Mon to Fri any 9 hours between 12 PM & 12 AM IST
Key Skills
Excellent English Verbal and Written comms. Must have Grammar and Sentence
construction skills as every single ticket needs email drafting to Clients/Users.
Must have Calls Emails and Chat etiquette to manage Users professionally.
Must have International Inbound Call handling experience along with Email and Chat
Supporting skills (Preferably UK). It must be technical troubleshooting related
experience. IT Support experience is must (Calls Chats and Emails).
Must have worked in fast paced IT environment with capability to resolve ticket in a
timely manner.
Application Support is an added advantage. Candidates with Desktop support network
support server support infrastructure support & cloud support experience are
welcomed.
Must have the ability to navigate through multiple web applications while assisting Users.
Ability to prioritise and manage workload.
Experience using Microsoft Office Suite
chat support,call handling,network support,application support,email support,it support,microsoft office suite,server support,desktop support,technical troubleshooting,computer science,infrastructure support,cloud support,skills,it,excellent english,troubleshooting
Employment Type
Full Time
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
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