IT Help Desk Technician
Posted on :
01-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2169222
Responsibilities
• Responding to customer inquiries and providing technical support via phone, email or chat
• Troubleshooting hardware and software issues
• Diagnosing and resolving network issues
• Documenting all issues and resolutions in our ticketing system
• Escalating issues as necessary to senior-level technicians
• Collaborating with team members to identify trends and implement solutions
• Staying current with industry advancements and sharing knowledge with colleagues
Employment Type
Full Time
Company Industry
Department / Functional Area
System Administration / Network Administration / Security (IT Software)
Key Skills
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