IT Architect

• Cold Calling
  
• Answer the telephone
  
• Reply to emails (enquiries, quotations, orders)
  
• Greet and service customers with a smile
  
• Greet all customers when passing the retail area
  
• Effectively manage the pay point
  
• Ensure cash box area is neat and tidy
  
• Ensure all petty cash is available
  
• Ensure all daily stationery is available
  

• Direct customer to correct product location
  
• Provide specialist technical information and knowledge
  
• Offer technical solutions to customers
  
• Promote marketing related promotions and competitions
  
• Promote the brand and franchise
  
• Close sales-discounts, invoicing, orders, COD accounts or 30 day accounts
  
• Make sure all products are invoiced according to item codes and stock descriptions
  
• Provide customers with quotations
  
• Follow up with quotations not processed
  
• Process and place customer orders
  
• Follow up with suppliers for customer orders
  
• Assist customer with returns/exchanges of goods
  
• Provide customers with feedback regarding the progress of their order/s
  
• Follow-up with supplier/s regarding stock orders for the store
  
• Identify new and potential clients that can form part of the customer base
  
• Assist stores with receipt of stock and stock count
  
• Update success tracker on a daily basis
  
• Day end cash-up and balancing of all monies (account, credit card, cheque, cash)
  
• Learn about other department heads & managers to direct customers in the right direction
  

Requirements