Investigations Supervisor

Ensuring the integrity, accuracy, and reliability of extensive client information database. Leading a dynamic team of skilled investigators, empowering them to meticulously validate the authenticity and completeness of the documentation submitted by prospective SMEs applicants. Safeguarding the company's interests by meticulously scrutinizing and confirming the accuracy of the information provided by clients during the SMEs application process. Upholding the highest standards of due diligence, ensuring that client verification processes are not only robust and efficient but also align with the strict regulatory requirements governing the SMEs industry.

Job Responsibilities:

• Investigating client income status by utilizing comprehensive methods to verify and validate client income to ensure accurate assessment of client eligibility for SMEs approval.
• Verifying the client's credit history by cross-referencing iScore status at the Central Bank of Egypt (CBE), ensuring accuracy and reliability in assessing creditworthiness.
• Reviewing supporting documents, including HR letters and commercial registry by conduct thorough checks to verify the authenticity and accuracy of provided documents to confirm client eligibility and assess their reputation in banks and companies.
• Confirming client eligibility and reputation by synthesizing investigation outcomes to make informed judgments in order to provide crucial insights for credit team decision-making.
• Preparing reports with investigation outcomes by compiling comprehensive reports summarizing all relevant findings to provide a clear and detailed account of the investigation for credit team reference.
• Returning files to the credit team by ensuring the seamless transfer of files with clear communication of investigation outcomes to facilitate credit team actions based on investigation results.
• Maintaining data integrity throughout the investigation process by implementing rigorous data validation processes to prevent errors to enhance the reliability of investigation outcomes.
• Ensuring compliance with regulatory and company standards by staying updated on relevant regulations and integrating compliance measures into the investigation process to mitigate legal and regulatory risks associated with the verification process.
• Providing feedback to the credit team based on investigation outcomes by communicating findings clearly and collaborating on decision-making processes to facilitate informed credit decisions with comprehensive feedback.
• Identifying opportunities for process improvement by regularly evaluating and refining investigation processes for increased efficiency to enhance the overall effectiveness of the verification process.
• Collaborating with other departments for information gathering by establishing effective communication channels with relevant departments to ensure comprehensive investigation by accessing diverse sources of information.
• Providing training to team members on investigation techniques and processes by sharing best practices and ensuring team members are equipped with necessary skills to build a skilled and knowledgeable team for effective verification processes.
• Participate or lead ad-hoc projects that may go beyond formal accountabilities to satisfy and respond accordingly to business needs.
• Ensure compliance requirements are met through organizational and procedural measures including implementation of Company guidelines, performing trainings, monitoring compliance etc.