International Customer Service

• Debt Recovery:
• Contact customers with delinquent accounts through outbound calls and other communication channels.
• Negotiate and establish repayment plans based on customers financial situations.
• Utilize effective communication and persuasion techniques to recover outstanding debts.
• Customer Service:
• Provide exceptional customer service by addressing inquiries and concerns regarding overdue payments.
• Work collaboratively with customers to find mutually beneficial solutions to resolve outstanding debts.
• Maintain a professional and positive demeanor while dealing with challenging situations.
• Documentation and Reporting:
• Accurately document all interactions with customers including payment arrangements and commitments.
• Generate and analyze reports related to collections performance and provide regular updates to the management team.
• Compliance:
• Ensure compliance with all relevant laws and regulations governing debt collection practices.
• Stay informed about industry best practices and updates in debt collection laws.
• Team Collaboration:
• Collaborate with team members and other departments to share insights and strategies for improving collection efficiency.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• Prior Experience:
• Minimum of 1 years of experience in International BPO and International Sales.
• Proven track record in debt recovery and achieving collection targets.
• Communication Skills:
• Excellent verbal and written communication skills in English.
• Ability to effectively communicate with customers and internal teams.
• Negotiation Skills:
• Strong negotiation and persuasion skills to reach mutually agreeable solutions.
• Analytical Skills:
• Ability to analyze customer situations and develop appropriate strategies for debt recovery.
• Technology Proficiency:
• Familiarity with CRM software and other tools used in the collections process.
• Adaptability:
• Ability to adapt to changes in processes procedures and industry regulations.

• Bachelors degree preferred.

• Competitive salary
• Performancebased incentives
• Health insurance
• Professional development opportunities

customer service,international sales,bpo,debt collection