Inside Sales- Hardware Lumber No Nights

RESPONSIBILITIES:

Interacts in a positive pleasant and prompt manner with customers in person and on the telephone

Accurately inputs customer transactions including quotes purchase orders special orders and returns into POS

Assists with questions regarding merchandise location of merchandise in store pricing and promotions

Refers store credit applications and bad checks to Credit Department

Provides the highest level possible of service to all customers with the main objective of serving our retail customers

Determines customer requirements and expectations in order to recommend specific products and solutions

Generates new and repeat sales by providing product and technical information in a timely manner

Recommends items related to purchases made and/or alternate products based on cost availability or specifications to increase customer satisfaction and improve transaction profitability

Increases sales and average order size by crossselling upselling addon sales and offering promotional sale itemsEducates customers about terminology features and benefits of products in order to improve productrelated sales and customer satisfaction

Remains current on consumer preferences changes in local codes and product developments by attending sales meetings vendor training and trade shows or reading trade journals

Maintains proficiency in technology as the Company brings in the necessary tools to increase job efficiency and productivity

Follows company policies and procedures

Presents a professional image at all times to customers and vendors

Attends and participates in all companysponsored training programs as required and seeks to learn about products and services available

Promotes team concept

Proper use and completion of purchase order tracking procedures and open order report

Tracks deliveries in DDS for customers