IN-IDOE Help Desk CoordinatorIntermediate

This position will be instrumental in the administration of a new humancentered federal government benefit program.

The top responsibilities will include application processing customer service interaction and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.


Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceNonIT help desk experienceRequired3YearsStrong customer service experienceRequired2YearsAccuracy in data entryRequired0Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levelsRequired0Excellent organizational and time management skillsRequired0Ability to deal with confrontational situationsRequired0Excellent oral and written communication skills Required0Ability to work as a member of a teamRequired0Proficient in Microsoft Office and Google DriveRequired0Basic math and accounting skillsRequired0Selfdirected Required0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidates email address.Question3Only local candidates to Indianapolis will be considered for this position. Please provide the current home address.Question4Candidate must be paid BETWEEN BR and BR if selected for engagement. The provider markup for this position is 28%. Do you accept this requirementQuestion5Selected candidate will be required to work onsite 3 days per week. Please confirm the resource understands this requirement.Question6This requirement is for 3 positions. Vendors will be able to submit a total of 3 candidates for consideration.