Implementation Coordinator

Hours: Flexible Schedule; 30 hours per week (part-time)

Support sales and marketing initiatives, programs and goals through telephone, fax, direct mail and email efforts with assigned or unassigned territories.

Responsibilities of a Product Support Specialist are to promote product awareness, establish and maintain relationships and educate physicians along with key customers on Palmetto s products. Our Product Support Specialists are responsible for continued communication with key customers including physicians, nurses, medical assistants and pharmacists to ensure:

• Product awareness
• Product education
• Product availability
• Increased prescribers of Palmetto products

ESSENTIAL FUNCTIONS

Major responsibilities will include but are not limited to:

• Contact physician base provided by Palmetto to educate on and promote Palmetto products.
• Establish and maintain relationships with key contacts in physician offices.
• Manage regular call rotation.
• Record and maintain customer database including demographics, literature mailings, and office infrastructure.
• Research physician base as necessary to gain contact information.
• Respond to incoming calls, emails and voice messages.
• Participate in product training to gain product proficiency.

QUALIFICATIONS

• High school diploma or equivalent related experience (required)
• Customer service / sales experience (recommended)

REQUIRED SKILL SETS

• Outstanding communication and interpersonal skills
• Demonstrated initiative with a high level of integrity and work ethic
• Customer focus
• Problem Solver
• Excellent time management skills
• Goal achievement attitude
• Ability to multi-task
• Computer proficiency with advanced knowledge of Microsoft Word, Microsoft Excel and the internet
• Ability to perform basic calculations and mathematical figures

ADDITIONAL RESPONSIBILITIES

• Performs other duties and assignments as directed by management

PERSONAL CHARACTERISTICS

• Responds well to direct supervision and goal oriented structure
• Prompt arrival and regular attendance at work
• Pleasant and cooperative attitude with internal and external customers
• Enthusiastic, positive attitude
• Outgoing personality with the ability to listen

Job Type: Part-time

Required education:

• High school or equivalent

KEYWORDS: customer service, support, sales, inside sales, pharmaceuticals