IHG Hotels amp Resorts - Dutch Sales Representative

Unlock the doors to professional and cultural immersion in Portugal! Beyond its holiday allure we invite you to join our diverse team of 60 nationalities. Immerse yourself in the unique work atmosphere while relishing Portugals rich history landscapes and cuisine during this exciting career change. Explore the opportunities we have available now and let the adventure begin where work and cultural discovery seamlessly intertwine. Your next exciting chapter awaits in Portugal!

We are looking for a candidate to join the team as a Inter Continental Hotels Group Customer Representative for our client. The main purpose of the Inter Continental Hotels Group (IHG) is to create Great Hotels Guests Love. With more than 767000 rooms in over 5000 hotels in nearly 100 countries is IHG one of the most prestigious and wellknown hotel brands in the world.

Together with your colleagues you will be ensuring a competent and friendly customer service experience via phone as well as providing an industryleading reservation experience to the Dutch market and in support to the UK market.

Your main missions will be

• Providing a professional voice reservation experience by handling contacts via phone and other mediums in Dutch and English to match products with guest needs resulting in revenue generation brand preference and customer loyalty
• Providing a seamless customer experience through effective use of systems information and tools
• Answering questions regarding prices hotel details reservation or payment conditions
• Assisting guests with all questions relating to pre in or post travel concerns;
• Seeking opportunities to improve individual and team performance by helping your team members keeping motivated and deliver on goals

Our ideal candidate is

• A natural team player we believe in supporting and developing our people
• Someone who loves to give and receive fantastic customer service we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Native level of Dutch
• Working proficiency in English
• Excellent communication skills
• Problem solving
• Sense of responsibility

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Internal employee incentives

Location

Lisbon Portugal