Hybrid Backoffice Email Chat Agent for the German market

Our Client

Netatmo develops groundbreaking intuitive and beautifully designed connected consumer electronics. Truly smart our innovative products provide a seamless experience that helps users create a safe healthy comfortable and ecofriendly. As a Technical Support agent you will handle tech queries over email and chat and strive for firstcontact resolution.

Tasks

What youll be doing

• Understand and respond to clients requests (by email and chat)
• Analyse the clients situation to reply to them quickly and efficiently
• Identify technical incidents apprehend them and provide an appropriate solution
• Offer adequate solutions with a positive approach
• Organise product returns and follow up on exchanges and repairs

Requirements

What skills & experience youll bring to us****

• Fully professional level of German and English
• You are very well organized and have excellent interpersonal skills
• You can put yourself in our customers shoes analyse their problems and offer them individual solutions
• Within our dynamic motivated and multicultural team you will reply to the demands of our customers for all the products in the Netatmo range
• You know how to work within a team you are easygoing
• You adjust quickly to new environments and you are able to follow procedures and deal with deadlines

Benefits

What do we offer

• Start date: 1st of April 2024
• Contract: Permanent contract (1month probation period)
• Fulltime: (39hours/week)
• Working days/Hours: Monday to Friday rotating schedules between 09:00 AM and 19:00 PM with the occasional Saturday.
• Salary: 22000 gross per year
• Holidays: 24 per calendar year
• Paid bank holidays 1 extra day in lieu
• Hybrid model: Working 2 days from home per week/the rest from the office
• Training: 3 weeks from the office Monday Friday

Other benefits:

• Bestinclass people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.
• Employee Assistance Program Free confidential and impartial guidance and support.
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation.
• Option to signup for Discounted Private Health Insurance.
• Referral Program: Bring a Friend and get a Referral bonus
• Access to LinkedIn specialised training & courses

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs of our diverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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