Hostess

• Welcoming and greeting guests warmly as they enter and putting them on a waiting list as necessary
  
• Communicating accurate wait times
  
• Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table
  
• Seating guests and distributing menus
  
• Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over
  
• Light cleaning around the restaurant (like wiping down menus and tables)
  
• Engaging with guests to ensure they re happy with meals drinks and the overall service
  
• Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager
  
• Answering phone calls and taking reservations
  
• Mastering all Menus to be able to assist with any guest queries
  
• Listening to and answering guest questions concerns and enquiries
  
• Confirming the correct meal plan for guests entering the restaurant
  
• Taking orders posting bills and serving guests
  
• Following up with delayed orders with the Kitchen staff
  
• Taking care of the kids and young children for safety and orderliness in the restaurant.
  
• Providing great customer service
  
• Perform any other duties as assigned by the management.
  
  

Requirements

• Diploma in Hotel Management or equivalent
  
• 1 years experience as a waitress or hostess
  
• Exceptional listening and communication skills.
  
• A polite engaging personality.
  
• Commitment to customer satisfaction and service excellence.