Help Desk Specialist

Hey there! If youre passionate about technology and have a knack for solving problems weve got an amazing opportunity for you at Eurora Group. Were on the lookout for a Help Desk Specialist to join our dynamic team. With over two decades of experience in the transport and logistics software industry we pride ourselves on delivering innovative and userfriendly software solutions. Our cloudbased technology is constantly evolving thanks to our teams realworld experience and dedication to excellence. At Eurora Group youll be part of a company that values fairness openmindedness teamwork and trust. So if youre ready to make a significant impact in a flexible and forwardthinking environment we cant wait to meet you!

Tasks

• Provide technical support and assistance to clients via phone email or chat
• Troubleshoot and resolve software issues reported by clients in a timely manner
• Document and track client issues and resolutions in the help desk system
• Collaborate with the software development team to escalate and resolve complex technical issues
• Assist in testing new software features and updates before they are released to clients

Requirements

• Strong communication skills both written and verbal
• Ability to troubleshoot and resolve technical issues efficiently
• Knowledge of cloudbased technology and software systems
• Ability to work well in a team environment and collaborate effectively

Benefits

• Career Training
• Company laptop
• Flexible working hours
• Remote work

Join our team at Eurora Group as a Help Desk Specialist and be part of delivering innovative technology solutions with industryleading customer service. Apply now!