Help Desk Agent
Posted on :
16-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 826445
- Serve as the single point of contact for end User support
- Respond to IT requests from all emails, portal, and telephone within the agreed targets
- Track requests in a ticketing system
- Escalate tickets to other teams or external IT suppliers
- Follow standard operating procedures(SOPs) for incident management;
- Provide basic PC installations and configuration tasks;
- Provide on site support when required
Employment Type
Full Time
Department / Functional Area
Key Skills
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