Employer Active
MAIN DUTIES AND RESPONSIBILITIES
The Guest Experience Representative is responsible for ensuring each guest that checks into our Mad Monkey property has the best guest journey possible. The guest journey includes welcoming guests to the hostel with a positive Mad Monkey welcome ensuring the check in process runs smoothly and providing an enjoyable and fun welcome speech that includes all the necessary information to our guests to help them optimize their stay. Guest Experiencemust also show the guests to their room and support with carrying their luggage before encouraging them to visit the bar to collect their welcome drinks at each guests soonest convenience.
As a Guest Experience Representative the expectations are that you will plan and execute a variety of inhouse events ensuring they are engageable and fun to provide great experiences for our guests as part of their guest journey. Guest Experience team members will also be expected to support Food & Beverage sales by ensuring daily happy hours specials and other promotions are communicated to our guests. You are also expected to support the sales and experience delivery of Travel & Tours.
The roles and responsibility of Guest Experience Representative include:
Qualifications:
Full Time