Field Engineer L2

• Provide support for remote sites in and around the region.
  
• After hours oncall support for requested sites.
  

• Install configure and maintain complex hardware and software systems in the field .
  
• Develop and implement system maintenance procedures to ensure maximum uptime.
  
• Manage and monitor client networks and systems including servers routers switches and firewalls.
  
• Create and maintain documentation of hardware and software systems and procedures.
  
• Provide exceptional customer service to clients ensuring their needs and concerns are addressed in a timely and professional manner.
  

• Act as a liaison between clients and vendors to ensure effective communication and resolution of issues.
  
• Perform other duties as assigned by management.
  
• Provide support to other HPIT support teams as needed.
  
• Participate in operational meetings as required
  
• LAN and Voice MACD knowledge/skills
  
• Maintain and update existing network infrastructure. This includes:
  
• Add connectivity between labs offices and network equipment via copper and fibre
  

• Where required maintain inventory of spare equipment operating supplies and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels.
  
• Hardware Depot/ Hardware Recovery Centre support
  
• Loaner equipment management.
  
• Parts Ordering and inventory management.
  
• Shipping and Receiving management.
  
• Provision authentication hardware like active smart cards Active Keys and smart card readers for users using HP internal systems.
  
• Hardware Depot/ Hardware Recovery Centre support
  
• Loaner equipment management.
  
• Parts Ordering and inventory management.
  
• Shipping and Receiving management.
  
• Provision authentication hardware like active smart cards Active Keys and smart card readers for users using HP interal systems.
  
• New PC setup install reimage and Enduser data transfer.
  
• Incident management & resolution.
  

Requirements

Requirements

• Vehicle and License.
  
• English & Turkish Language.
  
• At least 24 years of experience in a technical support or IT field engineering role.
  
• Ability to manage schedule on multiple projects.
  
• Vehicle and License.
  
• Transparent communication.
  
• Proven work Experience in the role.
  
• Advance knowledge of Windows OS (Mac Linux is a bonus).
  
• Practical Experience in the role.
  
• Excellent problemsolving skills.
  
• Organisational and interpersonal skills.
  
• Willingness to travel to customers as required.