Desktop Support Engineer L1

• Responding to client support requests.
  
• Contacting clients to find out the nature of the problem.
  
• Traveling to the client s location or connecting via remote link.
  
• Troubleshooting hardware and software issues.
  
• Installing and maintaining hardware and computer peripherals.
  
• Installing and upgrading operating systems and computer software.
  
• Troubleshooting networking and connection issues.
  
• Advising on software or hardware upgrades.
  
• Providing basic training on computer operation and management.
  
• Completing job reports and ordering supplies.
  

Requirements

• Bachelor s degree in Computer Science or Information Technology.
  
• Proven work experience as Desktop Support Engineer or Support Technician.
  
• Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
  
• Knowledge of popular operating systems software applications and remote connection systems.
  
• Ability to solve complex hardware and software issues.
  
• Ability to travel and work after hours when necessary.
  
• Excellent interpersonal skills.
  
• Good written and verbal communication skills.