Female Receptionist for Hospital

Overview

Key Responsibilities

• Greeting and assisting patients and visitors in a professional and courteous manner
• Answering phone calls taking messages and transferring calls to the appropriate staff
• Scheduling appointments and managing appointment calendars
• Handling patient registrations and verifying insurance information
• Ensuring cleanliness and tidiness of the reception area
• Handling and resolving patient inquiries and complaints
• Coordinating with medical staff and other departments as needed
• Assisting with administrative tasks such as data entry filing and correspondence
• Maintaining confidentiality of patient information and following HIPAA guidelines
• Managing and distributing incoming and outgoing mail
• Assisting with billing and payment processing
• Monitoring and ordering office and medical supplies
• Providing support during emergencies and evacuation procedures
• Adhering to hospital policies and procedures
• Collaborating with the healthcare team to ensure efficient patient flow

Required Qualifications

• High school diploma or equivalent
• Prior experience in a medical or healthcare setting
• Excellent communication and interpersonal skills
• Proficient in using office equipment and computer systems
• Strong organizational and multitasking abilities
• Knowledge of medical terminology and insurance processes
• Ability to maintain composure in highpressure situations
• Attention to detail and accuracy in data entry and recordkeeping
• Customer serviceoriented mindset with a friendly and empathetic approach
• Commitment to upholding patient confidentiality and privacy
• Flexibility to work shifts including weekends and holidays
• Professional appearance and demeanor
• Familiarity with electronic health records systems
• Basic understanding of medical billing and coding
• Ability to work effectively in a team environment

record-keeping,data entry,multitasking,customer service,organization,patient confidentiality,computer systems,insurance processes,organizational skills,electronic health records systems,medical terminology,office equipment,communication,teamwork,medical coding,medical billing,interpersonal skills