Executive Support Team Leader

• To be responsible for providing responsive high quality professional and timely executive support to the Mayor and for ensuring the Executive Support Team operates efficiently and effectively in a highly pressured environment.
  
• To provide a responsive high quality professional and timely support to the Chief Executive/Corporate Directors and associated governance including responsibility for all aspects of the smooth running of meetings from effective planning to attending in person to take minutes.
  
• To work collaboratively with the Head of Mayor s Office to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to improve policies continually procedures and processes that meet business needs.
  
• To maximise the use of technology to improve processes and workflow through the identification of improvement and efficiencies the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.
  
• To utilise performance systems and analytics tools to monitor and support delivery on behalf of the Mayor.
  
• To liaise with residents and stakeholders on behalf of the Mayor.
  
• To manage meetings with potential developers working with planning officers to ensure proper process is followed always.
  
• To act on behalf of the Head of Mayor s Office in their absence.
  
• To work in the office five days a week.
  

An understanding of the Mayoral system in local government and decision- making processes. An understanding of the Mayor s/Mayor s Office responsibilities in relation to the security and confidentiality of sensitive information. A strong PA background and detailed knowledge of office procedures. Understanding executive support functions and services, Understanding of performance analytics tools such as Power BI. Proficient in the use of Microsoft Office applications to an intermediate/ advanced level Demonstrable experience of competently managing a small team. Demonstrable PA experience including diary management, meeting management, correspondence, and call- handling. Experience of working under pressure, managing competing priorities and meeting tight deadlines. Demonstrable experience to create and sustain positive working relationships with both internal and external stakeholders that generate confidence, respect, credibility, and trust. Demonstrable experience of providing excellent oral and written communication skills including the ability to present sensitive information clearly and concisely to a range of audiences. Builds networks with key teams they work with, to ensure they achieve the best outcomes. Makes suggestions for better and new ways of doing things. Takes the initiative to improve outcomes because they can explain the difference they have made. Actively listens to customers and takes steps to make things better for customers. Approachable and actively seek feedback from others to improve how they do things. Think about the people they communicate with and adjusts their style accordingly.