Executive Reports Team Leader

Manage and motivate the quality control editors by providing timely and efficient executive reports services, as per Company policy and client requirements.

Roles and Responsibilities

• Implement directives and communicate them to the team, thus ensuring they always work based on updated information
• Understand thoroughly client expectations, thus ensuring all data and reports delivered reflect the client requirements and respect the deadlines agreed upon
• Coordinate distribution of tasks as per the Deputy Executive Reports Manager directives
• Provide the Deputy Executive Reports Manager with regular feedback on team members
• Support and guide QC editors, evaluate their performance and recommend trainings, when need be, in coordination with the Executive Reports Manager
• Handle training of current team members and new joiners
• Support the research, editing and QC of the reports through continuous coordination with the Deputy Executive Reports Manager
• Handle editing and QC tasks related to key accounts
• Follow-up on report archiving on Next cloud, so that all deliverables are centralized
• Handle communication with the commercial teams
• Brief the team on new accounts’ tasks, requests, as well as the client background and the required information from Client Service before activation
• Implement Quality Assurance check and conduct weekly quality spot-checks
• Comply with CARMA policies and procedures and support CARMA mission and vision
• Perform other job-related duties as assigned by direct manager