Executive Lounge Supervisor

Responsibilities:

• Manage the performance of the Executive Lounge in the hotel
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Handle enquiries and complaints, promptly and efficiently
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
• Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner