Executive Housekeeper

Responsibilities:
• Implement, drive and manage all Housekeeping business requirements and related activities of the Hotel and Residences
• Implement, lead and encourage robust and positive interaction with all departments and key stakeholders, i.e. Front Office, Engineering, Food & Beverage teams and all third party suppliers/partners to meet and exceed guest and Heartist's satisfaction at all times
• Being entrepreneurial and thinking beyond the boundaries is expected and not requested
• Provide service that is sincere, warm and enthusiastic, ensuring total guests' satisfaction
• Take the time to become familiar with all guests and Heartist's and ensure you and the Housekeeping team are committed to service excellence at all times
• Lead and encourage an 'eye for detail' and promote through mentoring and coaching the same quality within the Housekeeping team
• Housekeeping is your business, 'treat it as such' by remaining a entrepreneurial and commercially minded leader without compromising the hotel's strategic objectives