ETIC Functional tester Salesforce Associate
Posted on :
25-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2422721
Our mission: Making life more beautiful, passing on a more beautiful
Our vision: To be the most trusted customer-centric beauty company, and the most committed to creating high quality products & services, with a focus on responsible
Our objectives are:
- People-Centric To develop as one of the retail luxury marketers that are innovative and
- Brands Builder The build the brand to be the most LOVED BRAND in Malaysia through innovative products and services as well as responsible beauty initiatives to raise the brand equity
- Consumer Obsessed Constantly listening to customer s own needs and preferences, assessing our goals and plans to personalize the customer s journey to curate a delightful experience with
- Digitally Minded Accelerate digital transformation into all marketing and media activities with customers experiences and need as core operating
- Responsible Beauty Committed Be responsible with the source of marketing vendors and making sustainability part of our life
Reporting to the E-Commerce Manager SG & MY, you will be responsible for supporting the business of our companys website, and any other additional Malaysia E-Commerce business channels / Pure E-Retailer
Our website is THE online destination to express the brand values as well as to interact directly with the end Your role will contribute to make this channel an even better platform to represent the brand and its uniqueness, through enhanced customer experience and You will also play a key role in growing the sales tremendously, at a faster pace than the
Main internal relations of this position:
- (APAC) Digital and E-Commerce team
- Marketing, Supply Chain, Training, Finance, Sales & Operation teams
Main external relations of this position:
- Suppliers & Digital Agencies
ROLE AND AREA OF RESPONSIBILITIES
WEB CONTENT ANIMATION WEBSITE / E-RETAILERS:
Implement weekly/monthly changes in web
Brief promotion mechanics to local agencies, test the promotions based on various scenarios and ensure it is firing well before
Leverage on the tools on the website ( ratings & reviews, user generated content module, ) and optimize them with the aim to increase conversion rate on
Review and validate all Global content for New Product Launches, Seasonal like Mother s Day and Christmas Boutique, Skin Spa, Store Locators, Live Consultation, Beauty Articles, and Beauty
Implement Review and validate all Global beauty articles for Beauty FAQ and work closely with agency to ensure the articles are well-maintained with local relevant
Constantly update and maintain relevant product finders on the
Support in all live shopping and virtual online
DIGITAL MARKETING ACQUISITION & RETENTION
Brief local e-commerce email blasts (newsletters) needs and media ads to the local digital agency based on approved animation
Work closely with local Marketing team to ensure timely email blasts, good copywriting and content is coherent with Brand guidelines for all content
Compile e-commerce email blasts reports and provide analysis on an area of improvements to increase open rate and click-thru
Support Boost product reviews on the website and fully optimize
E-COMMERCE LOCAL CONTENT OPERATIONS (Website / Pure E-Retailers)
Conduct a daily site audit to ensure key product pages are working well ( Able to select, contains price, able to check-out, ) and promotions are firing
Conduct a quarterly full in-depth site audit together with a local digital agency to ensure all products with inventories are available online are up to date with latest content, product descriptions and do not have missing images, especially before big
Responsible for the setup of all set-ups of all content details pages ( New product launches, PDPs, beauty articles, live consultation, Skin Spa,
Raise a ticket in support tool to troubleshoot any technical issues, and follow-up closely to ensure problems are Escalate to E-Commerce Manager if
**Other responsibilities may be added to the above, which are consistent with the title ECOMMERCE The above statements reflect the general details considered necessary to describe the principles functions of the job It should not be considered as a detailed description of all the work required in the capacity of this
Requirements
Diploma/ Bachelor degree level in business related qualification
Intermediate level of computer literacy in Microsoft Office, especially Excel
Proven minimum 1 year of experience working in E-commerce / Email marketing or e-campaign management
Previous experience in working with an e-commerce platform (SFCC a plus) and email marketing platforms will be an added advantage
Excellent communication skills (verbal & written) and capacity to manage end customer and to act as a Brand representative
Ability to prioritise and work in a fast paced environment
Team player with interpersonal skills
Accurate, systematic and methodical in organizing his/her
Employment Type
Full Time
Department / Functional Area
Key Skills
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