Dutch Customer Service Agent - Banking

Are you a people person and like helping others than this position is for you! We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure! Live in the birthplace of paella and experience all that the city has to offer.

Your role

For one of the biggest banks in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems. These questions relate, among other things, to changes to customer data, accounts, inquiries about transfers and /or withdrawels. Previous customer contact experience is not required, but is appreciated. You must live in Valencia or be willing to relocate in the short term.

Profile

Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities?

• You are service and result oriented;

• You are computer savvy;

• You have numerical insight to be able to read basic account information;

• You can work and problem solve independenly with a good dose of analytical thinking;

• You have the ability to empathize with your customer.

• You are a good listener and have good communication skills;

• You have a good command of Dutch and English language.

• Hospitable, customer-friendly and helpful to the customer

• Flexibility and empathy are very important.

• You are looking for a challenging long term position.

Our offer

• Paid training

• Fun, people-oriented call centre

• Market-based basic salary

• Growth opportunities

• Spanish Lessons

• Relocation Package

Location

Valencia (Spain)