DNSDHCP Engineer Client Infosys Locations Hyderabad Bengaluru Trivandrum Pune

Job Description (Minimum years of experience*: 4 )

Must Have Skills (Top 3 technical skills only) *

1. DDI Engineer Infoblox

2. PowerDNS Cisco PNR Cisco PCP Actual applications.

3. Equivalent applications Bluecat MS ADDNSInfoblox BloxOne or NIOS One Efficient IP.

Nice to have skills (Top 2 only)

Cisco PCP C Perl Python MySQL Redis DB Ansible Webservices REST API Remote Management Tools Kanban DevOps Model & Agile Delivery

Detailed Job Description:

As part of the Infosys team your primary role would be built and operate the DNS DHCP Application platforms (Power DNS Cisco PNR & Cisco PCP).

• Minimum 4 years of strong production support (L3 support) experience.
• Deep knowledge on DNS (Resource Records Zone management & Delegation etc.) and DHCP protocol (DORA process DHCP options DDNS Redundancy & Failover mechanism using DHCP fail over protocol DHCP Management etc.) technologies.
• Hands on experience on setting up the DNS & DHCP platforms and its administrative tasks.
• Hands on experience on PowerDNS and Cisco PNR products or equivalent applications knowledge such as Bluecat MS ADDNS Virtual QIP Infoblox BloxOne DDI or NIOS DDI Efficient IP.
• Hands on experience in Linux container (LXD/LXC) provisioning and management.
• Support troubleshooting client issues with high level data analysis.
• Provide technical support for enterpriselevel application systems.
• Respond to general questions and trouble tickets in a timely manner.
• Document issue triage as troubleshooting progresses.
• Conduct rootcause analysis as and when needed and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Adhere to the defined support delivery process/guidelines like Problem.
• Ensures compliance to SLAs policies and standard operating procedures without fail and leverage tools (escalation points knowledgebase tools internal applications etc.) to help resolve customer issues.
• Identify and learn more about the software and hardware used/ supported by the organization.
• Develop/propose innovative approaches on process improvements & automation possibilities.
• Work independently to be able to communicate effectively with users and development and support teams during downtimes and when there are questions or issues to be addressed.
• Flexible with working in oncall support & rotational shifts.
• You will also contribute to unitlevel and organizational initiatives with an objective of providing high quality value adding solutions to customers.

You will validate go live activities such as production verification to ensure that the application runs in the production environment without any issues.

Minimum years of experience*: 4