Digital Video Banker-Customer Service
Posted on :
02-12-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1779187
KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the world s leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully completed countless engagements across the United States. We represent clients in all industries and all sizes. Our mission is to provide exceptional client and candidate experiences in order to get the best possible results. On behalf of our client, we are excited to present the following confidential role. We look forward to hearing from you and discussing the opportunity!
The Role:
Video Specialists listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience.
We re seeking skilled professionals who can advise and advocate for our client s most important financial needs. Video Specialist are professionals who work in a video based environment and understand that being there for our clients is our number one priority.
As an Advanced Client Solutions Video Specialist, you can look forward to
Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
Communicating with clients throughout the entire shift with structured breaks.
Navigating multiple computer systems while interacting with the client.
Listening to, understanding and providing needs-based financial solutions for our clients.
Opportunity for advancement with structured career development paths.
Utilizing strong communication and content expertise to service client consumer accounts and uncover needs and financial solutions utilizing the Life Priorities model.
Utilizing Remote Video technology to be connected to clients
Acting as the primary outbound contact center team for our consumer and business clients.
Taking inbound calls in support of new products and direct marketing to these clients.
Balancing inbound and outbound service and sales calls in order and be able to show empathy, educate, provide awareness, answer detailed questions, sell /refer new products and services to clients to help them see how we can help them achieve their financial goals.
Transacting service requests and provide fulfillment of some banking services and products.
We ll help you
Get training and on-the-job support from managers who are invested in your success. You ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.
Learn about core banking products and services we provide. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
Requirements
Displays passion, commitment and drive to deliver an experience that improves our clients financial lives
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language and building rapport
Is comfortable receiving ongoing performance feedback and coaching
Is comfortable with ongoing change and learning new technology/processes
Has at least an intermediate level of proficiency with computers
Is self-motivated with excellent organizational skills
Has strong decision-making and problem-solving skills
Displays strong interpersonal skills, including the ability to easily engage others in dialogue and convey sincere interest in building/deepening relationships
Has proven customer service skills and the ability to resolve problems independently or escalate as needed to promote client satisfaction
You ll be better prepared if you have (desired skills)
Experience in the banking/financial industry
Experience working in a contact center
Experience in telephone sales
Benefits
- 401k Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Identity Theft Plans
- Retirement & Pension Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave
- & More
Displays passion, commitment and drive to deliver an experience that improves our clients financial lives Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language and building rapport Is comfortable receiving ongoing performance feedback and coaching Is comfortable with ongoing change and learning new technology/processes Has at least an intermediate level of proficiency with computers Is self-motivated with excellent organizational skills Has strong decision-making and problem-solving skills Displays strong interpersonal skills, including the ability to easily engage others in dialogue and convey sincere interest in building/deepening relationships Has proven customer service skills and the ability to resolve problems independently or escalate as needed to promote client satisfaction You ll be better prepared if you have (desired skills) Experience in the banking/financial industry Experience working in a contact center Experience in telephone sales
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
