Desktop Support Technician

We are looking for a Desktop Support Engineer to to provide technical assistance to our client a hospital system in Middletown NY. You will help install upgrade and troubleshoot hardware and software systems. If you re computersavvy and enjoy supporting end users we d like to meet you. To succeed in this role you should have a problemsolving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques. Ultimately you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

• Address user tickets regarding hardware software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple stepbystep instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• 
  

Requirements :

• Help create technical documentation and manuals

Skills

• Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
• Handson experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals like printers and scanners
• Knowledge of network security practices and antivirus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problemsolving and multitasking skills
• Customeroriented attitude
• BSc in Computer Science or relevant field

Must be fully Vaccinated

Job Type: Fulltime

Salary: $45000.00 $50000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate

• Middletown NY 10940: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Remote Work :

Yes

Employment Type :

Fulltime